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Access denied (Support requests)

by brian lyons @, Tuesday, February 21, 2017, 15:27 (699 days ago)
edited by acaballero, Tuesday, February 21, 2017, 15:53

System.UnauthorizedAccessException: Access to the path 'C:\ProgramData\LAVA SoftWorks\icomancer\collections_cache' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileInfo.Delete()
at Icomancer.frmOnlineCollectionsBrowser.btnDownload_Click(Object sender, EventArgs e) in H:\Icomancer\Icomancer\frmOnlineCollectionsBrowser.vb:line 276
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Please take a screen shot of this and send it to icomancer_support@lavasoftworks.com so we can figure out how to fix it.

UAC or your antivirus is preventing icomancer from accessing its own files

by acaballero @, Tuesday, February 21, 2017, 15:35 (699 days ago) @ brian lyons

As the first two lines show, icomancer isn't able to save to its data cache.

Please run it as administrator or whitelist it on your antivirus.

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