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Please try this (Support requests)

by Robert C. Pfaff @, Monday, March 27, 2017, 15:24 (2533 days ago) @ acaballero

I tried that yesterday after I posted here. I uninstalled that program and installed the one you mention and got a different pop up error. I didn't copy the error and I have uninstalled both and will try the full installer again. I didn't have this problem until I saw your offer on BDJ and ran the program and it told me there was an update so I updated it and that is when the error started.

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